Glossary
RMM (remote monitoring and management)
Also called: Remote monitoring and management
In one sentence
RMM is the software IT providers install on computers and servers to monitor their health, install updates, run maintenance and connect remotely to fix problems.
An RMM platform puts a small agent on each managed device. That agent reports back on things like disk space, failing hardware, missing updates, stopped services and backup status, and lets the IT team run scripts, deploy software and start a remote support session — without visiting the office or interrupting your staff.
This is the toolset behind most managed IT services. It's how an MSP can notice a server's disk filling up before it crashes the practice-management system, or confirm every PC got last night's security update. In Microsoft-centered environments, Intune handles much of the policy and update side, and RMM tools fill gaps such as detailed monitoring, scripting and remote control.
Why it matters for security: an RMM agent has powerful access to every device, so the RMM itself must be protected. CISA has warned that attackers abuse legitimate remote-management tools, and several well-known attacks have spread to many businesses through compromised IT provider tools. Ask your provider how its RMM is secured — MFA on every technician account, least privilege, logging and which remote-access tools are allowed on your network.
Example: monitoring flags that a dental office's imaging workstation has a hard drive reporting early failure warnings. The IT team schedules a replacement after hours and restores the system before the drive dies mid-appointment.
RMM monitoring supports our managed IT service, with alerts going straight to our team. Learn what to ask providers in our guide to choosing a managed IT provider.
Related terms
- MSP (managed service provider)An MSP is an outside company that runs and supports your IT on an ongoing basis — help desk, monitoring, updates, security and planning — usually for a predictable monthly fee.
- Patch managementPatch management is the ongoing process of installing security updates on operating systems, applications and devices — on a schedule, with tracking, so nothing is left unprotected.
- Help deskThe team (and system) your staff contact when something IT-related breaks or they need help, with every request tracked to completion.
- SLA (service level agreement)An SLA is the part of a service contract that defines measurable commitments — such as how quickly a provider responds to and resolves problems — and what happens if they miss them.
- EndpointAny device that connects to your network or data — laptops, desktops, phones, tablets and servers — and is used by a person or runs business software.