Managed IT & help desk — one team that knows your setup.

Who it's for

Our managed IT service is built for offices of roughly 5 to 50 people that don’t have — and don’t want to hire — a full-time IT person. Usually someone in the office has become the accidental IT department: the practice manager who resets passwords, the owner who calls the internet provider, the bookkeeper who knows where the router is. That works until it doesn’t. When that person is out, or when the problem is bigger than a restart, the whole office waits.

It also suits businesses that already have an IT provider but feel like they’re always chasing them: tickets disappear, nobody remembers the last fix, and you’re never quite sure what you’re paying for. If that sounds familiar, our guide on how to choose a managed IT provider lists the questions worth asking — of us or anyone else.

• Medical and dental practices that can’t afford a stalled front desk
• Accounting, legal and professional-services firms handling client financial data
• Retail, hospitality and trade businesses with a back office and a few shared computers
• Startups and growing teams hiring faster than they can set up laptops
• Offices in Ormond Beach, Daytona Beach, Port Orange, Palm Coast and DeLand — and teams anywhere in the US we can support remotely

What's included

How it works

1. 1

   Free 20-minute call

   We ask how your office runs, what keeps breaking and what worries you. You get an honest view of whether we’re a fit — and if we aren’t, we’ll say so. Book a call.

2. 2

   Discovery and proposal

   We look at your computers, accounts, network, backups and security settings, then send a written proposal: what we’d look after, what we’d fix first and what it costs. Pricing is per user or per device and is quoted after we understand your setup — no surprise add-ons.

3. 3

   Onboarding

   We collect admin access, install our monitoring and management tools on every computer, document what you have and set up your staff in our client portal. We work around your hours so patients and customers don’t notice.

4. 4

   Fix the urgent things first

   Most offices have two or three things that genuinely need attention — missing multi-factor sign-in, an untested backup, an ex-employee who can still log in. We fix those in the first weeks and tell you what we did.

5. 5

   Standardize

   We bring every computer and account to the same documented baseline: same security settings, same update schedule, same way of setting up new people. Standard setups are easier to support and harder to break.

6. 6

   Day-to-day support and monitoring

   Your team calls, emails or uses the portal; we fix things and track them. Monitoring runs in the background, and alerts come to us.

7. 7

   Review and plan

   Regular check-ins on what happened, what’s aging and what’s next, so IT spending is planned instead of reactive.

For medical & dental practices

In a medical or dental practice, IT problems turn into patient problems fast. If the front desk can’t open the schedule, patients wait. If the imaging computer won’t talk to the server, the hygienist can’t take X-rays. If the phones go down, nobody can confirm tomorrow’s appointments. Our support is organized around keeping those front-line systems up — and getting them back quickly when something goes wrong.

We support the computers and network your practice-management, EHR (electronic health record) and imaging software run on, and we work directly with those software vendors when a problem sits on their side. We don’t pretend to be your EHR vendor, but we make sure the workstations, network, printers, scanners and sign-ins around it are solid. Our medical office IT guide and dental office IT guide go deeper.

On the compliance side, the HIPAA Security Rule expects you to control who can access electronic patient information, keep systems updated, protect against malware, back up data and be able to recover it. A managed IT service is how most small practices actually meet those expectations day to day. We put the technical safeguards in place and keep evidence that they’re working. We’re a business associate when we support systems that hold ePHI, so we sign a business associate agreement (BAA) — and the Microsoft services and support platform we use are covered by Microsoft’s own BAA.

Our support notifications never contain patient details, and each practice is kept completely separate from every other client in our systems. Read more about how we work with practices on our medical & dental page.

More on how we work with practices: IT for medical & dental practices.

Typical problems we solve

Tools we use — and what they do

Beefed Up IT service desk & client portal

Our own ticketing system, running on Microsoft Azure. Your staff log and follow requests at support.beefedupit.com, and every request is tracked from first contact to resolution.

Remote monitoring and management (RMM)

Software on each computer that reports health, runs updates and lets us connect securely to fix problems without a site visit. See RMM.

Microsoft Intune

Microsoft’s device-management service. It applies security settings, encryption and updates to every computer and phone from the cloud. See Intune.

Microsoft Defender for Business

Endpoint protection that blocks malware and suspicious behavior, and lets us isolate a compromised computer remotely. See Defender for Business.

Microsoft Entra ID

The sign-in system behind Microsoft 365. It’s where accounts, multi-factor sign-in and access rules live. See Entra ID.

Microsoft 365

Email, Teams, Word, Excel and file storage — and the admin center where we manage licenses and accounts.